Delivery Policy

1. All delivery is only within Malaysia/Singapore. Please provide an accurate and correct Street Address (Street Name, Postal Code, State).
2. Please do not provide P.O. Box and/or international addresses
3. If the packaging seal is opened or damaged, DO NOT accept the parcel.
4. If you are not at home to receive your purchased order, please contact the carrier service (courier service) within a stipulated timeframe for the next deliveries or pick up.
5. If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
6. We deliver each order to one delivery address within Malaysia/Singapore. 

Shipping Charges

1. Orders within Malaysia will be charged a flat rate of Shipping & Handling fee:-
   • West Malaysia (Penisular Malaysia): RM10.
   • East Malaysia (Sabah / Sarawak): RM15.
2. Orders delivered to Singapore will be charged per item, 1st item will be charged RM39, for every other item will be charged RM5 each.
3. Shipping & Handling fee is Strictly Not Refundable.
4. Orders will be processed and handed over to the carrier from Monday to Saturday.
5. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

Delivery Lead Time

1. Order confirmation and closing time are before 11 pm from Monday to Saturday (except public holidays and considered the next business working day where applicable).
2. Confirmed orders will be processed within the next four (4) business working days, excluding public holidays.
3. Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
   • West Malaysia (Penisular Malaysia): 3-5 Business Working Days.*
   • East Malaysia (Sabah / Sarawak): 4-5 Business Working Days.*
   • Singapore: 7-14 Business Working Days.*   (Delivery time might be longer due to RMCO in Malaysia)
     • *subject to courier service’s changes.